Logistics Provider — Autonomous Delivery Management Agents

They were running global delivery operations by email. 20+ workflows automated. Response times went from days to minutes. 80% of the manual work is gone.

A major logistics provider was running critical delivery management processes through manual email workflows, rate quotes, load creation, delivery confirmations, container pick-ups. High message volume, fragmented tools, and repetitive administrative tasks were straining staff capacity and slowing customer communication. VeUP built autonomous GenAI agents on AWS Bedrock that automated 20+ workflows end-to-end, with multilingual support across global operations and a human-in-the-loop evaluation layer.

In production

• Response times reduced from days to minutes
• 80% reduction in manual administrative workload
• 20+ delivery management workflows automated
• Multilingual support across global operations
• Human-in-the-loop evaluation layer for reliability and traceability
• Fargate auto-scaling for consistent low-latency performance at demand spikes

AWS Services:

Amazon Bedrock

Amazon Textract

LangGraph

AWS Fargate