Hospitality SaaS — GenAI Staff Knowledge Assistant for Global Hotel Chains

Hundreds of properties. Thousands of SOPs. Staff find answers 70% faster. Onboarding costs halved. One AI assistant across every hotel brand.

A hospitality SaaS company serving global hotel chains needed to centralise operational knowledge across hundreds of properties and brands, SOPs, policies, property-specific procedures, in a way that was role-aware, brand-consistent, and fast enough for frontline staff. The previous approach relied on fragmented systems and manual search workflows, creating inconsistency and rising training costs. VeUP built a multi-agent GenAI assistant on Amazon Bedrock with hybrid dense-sparse retrieval, role and property-based filtering, and automated document ingestion pipelines.

In production

• 70% reduction in staff knowledge-access time
• 50% lower onboarding and training costs
• Higher first-contact resolution for staff and guest issues
• Improved policy compliance across regions and brands
• Role-, property-, and location-aware responses across all hotel brands

AWS Services:

Amazon Bedrock

Amazon CloudWatch