Automating delivery workflows with GenAI-powered agents
Industry: Logistics & Transportation
Region: Global
Company Size: 150+ Employees
Use Case: GenAI-powered automation of delivery operations workflows
Products Used: AWS Bedrock, LangGraph, AWS Fargate, OpenAPI, CDK, HITL Evaluation Framework
Company Overview
A leading logistics and drayage company with over 150 employees and operations spanning multiple global shipping lanes was facing inefficiencies due to high volumes of repetitive admin tasks across its customer operations team. The company needed a scalable solution to automate rate quote requests, delivery changes, and documentation workflows, without sacrificing personalization or control.
Challenge
Manual workflows were slowing down service and draining resources. Customer support and admin teams were overloaded with emails for rate quotes, order adjustments, and delivery queries. The result: delayed responses, reduced customer satisfaction, and a growing backlog. Leadership needed a smarter system that could scale with demand and free up the team for more strategic work.
Solution
VeUP designed and deployed a fully automated Generative AI agent framework built on:
- AWS Bedrock, LangGraph and auto-scaling AWS Fargate instances
- Support for over 20 common logistics workflows — from container pickups to appointment scheduling
- A robust monitoring and alerting layer with human-in-the-loop (HITL) annotation pipelines
- Secure, API-driven integration into delivery management systems
- Multilingual support across regions and geographies
The architecture ensured scalability and responsiveness, while allowing control and visibility through observability dashboards and event triggers.
Results
- ⚡ Response times reduced from days to near real time
- 💬 80% drop in manual email workload
- 👥 Teams refocused on high-touch customer service and upsell conversations
- 🌎 Agents deployed globally across multiple regions and languages
- 📈 System continues to learn and optimize through HITL evaluation loops
What the customer said
““We went from inbox chaos to fully automated coordination. VeUP’s agent workflows didn’t just reduce load - they helped us unlock new levels of responsiveness we didn’t think possible.” ”